1. Help Center

Return Policy for Sale Rugs

STARK wants you to be happy with your purchase! Rugs purchased on starkcarpet.com can be returned within 14 days of you receiving your purchase. Please note: we do not refund original shipping charges.

All items must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging.

To return an item, please follow the steps below:

  1. Within 14 days of receipt, email the eCommerce team at ecommerce@starkcarpet.com or call 1-877-STARK92 (1-877-782-7592). Include your order details, contact information and reason for the return.
  2. Carefully repackage the merchandise and write our return address on the outside of your package. Items must be returned in the original or equivalent packaging. We cannot accept returns sent collection on delivery (C.O.D). Please note: original shipping and handling charges are not refundable.
  3. Return the package via UPS or insured parcel post. Please note you are responsible for the safe return of your merchandise.
  4. Send returns to:

STARK eCommerce Returns

197 Boling Industrial Way

Calhoun, GA 30701